considered treasure

A l l . t h e . S m a l l . P r i n t

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@vickytrainor.co.uk Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vickytrainor.co.uk and send your item to: 

Vicky Trainor

The Linen Garden Studio 17 Windsor Road Redcar Cleveland TS10 2ES United Kingdom

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 

The Linen Garden 17 Windsor Road Redcar Cleveland TS10 2ES United Kingdom You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, please note that the cost of original shipping will be deducted from your refund and the sums refunded are for the items only. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

PRIVACY STATEMENT

What The Linen Garden does with your information.

The Linen Garden is committed to protecting & respecting your privacy when you are visiting any website maintained by The Linen Garden

The following explains what types of personal information we collect when you use the Website and the basis on which any personal data we collect from you, or that you provide to us, will be processed by The Linen Garden. Please read the following carefully to understand our views & practices regarding your personal data & how we will treat it. 

The Linen Garden uses the personal information we collect from you to provide our service to you. The Linen Garden will not rent, sell or share your personal information with any other company for its own marketing purposes.

When you purchase something from The Linen Garden, as part of the buying and selling process, The Linen Garden collect the personal information you give The Linen Garden such as your name, address and email address. With your permission, The Linen Garden may send you emails about The Linen Garden store, new products and other updates. If you make an Order for Goods, you will be required to provide your credit or debit details.

When you contact The Linen Garden by email or through any other contact, The Linen Garden may ask you to provide some or all of the following information set out.

The Linen Garden may collect, store & use information about your computer, mobile device or other item of hardware through which you access the Website & your visits to & use of the Website ( including without limitation your IP address, geographical location, browser / platform type & version, internet Service Provider, operating system , referral source/ exit page, length of visit, page views, website navigation & search terms that you use);

If you access the Website through a social networking profile, we may collect, store & use the details of that social networking profile & any information contained therein in order to populate any forms you might wish to complete on the Website. 

The Linen Garden may ask you to provide feedback, although you do not have to respond to them.

The Linen Garden may use your personal information for the following purposes: to manage & administer the website; to enable you to use the Website; to enable The Linen Garden to deliver Goods to you & handle refunds; to send you newsletters & other relevant & targeted promotional communications; to deal with enquiries, complaints & feedback from you & our service providers; to send you emails offering feedback; & to analyse & improve the services offered on the website. Shopify provides The Linen GArden with statistical anonymised information about our users. 

 

Consent 

How do you get my consent?
When you provide The Linen Garden with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, The Linen Garden imply that you consent to The Linen Garden collecting it and using it for that specific reason only.

If The Linen Garden ask for your personal information for a secondary reason, like marketing, The Linen Garden will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If you place an order & opt in our newsletter, subscribe or register your email address with The Linen Garden you are consenting to receive any newsletters by us or to receive other targeted & relevant promotional communications.
If after you opt-in, you change your mind, you may withdraw your consent for The Linen Garden  to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting Vicky here at The Linen Garden using the  vicky@thelinengarden.co.uk link. You can change your mind at any time by clicking the unsubscribe link in the footer of any email your receive from The Linen Garden. 

Disclosure 
Except to the extent required by any applicable Law or governmental or judicial body; The Linen Garden will not disclose your personal information to any third party without your consent other than a service provider to whom we are required to disclose personal information in order for them to provide their service to us. 

Our use of cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist improvement to our website. 

The Linen Garden may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer & stored on the computers hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever. 

You can adjust the settings on your computer to decline any cookies, this can be done within "settings" section of your computer. For information & advice on cookies go to AboutCookies.org.

Where we store your personal data

In operating our business via The Linen Garden website, your data is processed by our staff in the UK & all storage sites &/or documents are password protected. We do not provide our own IT servers. However third parties shall not have access to your personal data unless the law allows them to do so.

The Linen Garden will do our utmost to ensure that our server hosts are secure & fully accredited. Unfortunately, The Linen Garden cannot be responsible for any illegal breaches that may occur. Unfortunately, the transmission of information via the internet is not completely secure  & so The Linen Garden cannot guarantee the security of your data transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures & security features to try to prevent unauthorised access. 

The Linen Garden is not responsible for the content of third party websites, please ensure that prior to using any such website, you have read & understood its Privacy Policy & Terms & Conditions. These documents will govern your rights & obligations when using the relevant third party website. 

Your Rights 

The Act gives you the right to ask The Linen Garden not to process your personal data for marketing purposes. The Linen Garden will usually inform you (before collecting your data) if we intent to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on any forms we use to collect your data. You can also exercise the right at any time by clicking " unsubscribe" on any emails you receive. You can request to have your personal information permanently deleted from your record by emailing The Linen Garden. 

The Act gives you the right to access information held about you . Your right of access can be exercised in accordance with the Act.

Changes to this  PRIVACY POLICY
The Linen Garden reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If The Linen Garden make material changes to this policy, The Linen Garden will notify you here that it has been updated, so that you are aware of what information The Linen Garden collect, how The Linen Garden use it, and under what circumstances, if any, The Linen Garden use and/or disclose it.
If The Linen Garden is acquired or merged with another company, your information may be transferred to the new owners so that The Linen Garden may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on Vicky@thelinengarden.co.uk or by mail at:

The Linen Garden Studio

17 Windsor Road Redcar Cleveland TS10 2ES United Kingdom

+44(0)1642 491 087 

 

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